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Siebel Assignment Manager Administration Guide > Planning Your Siebel Assignment Manager Implementation > Planning Optimal Assignment RulesIn general, the fewer assignment rules, the better. When you use fewer assignment rules, you achieve the following long-term gains:
For normalization purposes, use the following guidelines to optimize your assignment rules:
With a skills model, consider using the built-in Assignment Manager skills feature. Although it is typically used within a Call Center implementation, this feature can also be leveraged for a sales implementation. NOTE: Although it is recommended that you keep your assignment rules to a minimum, you should continually weigh the advantages of ease of administration with loss of performance as they apply to your particular deployment. Examples for Optimizing Assignment RulesUse the following examples to assist you in determining the number of assignment rules for your implementation. Sales ExampleA telecommunications sales company is planning their Assignment Manager implementation based on the following data:
Ideally, this company would define no more than 600 assignment rules, which is the lower of the two numbers. However, if this company plans to use additional Assignment Manager features, such as dynamic candidates, scoring, skills, and so on, the company should consider reducing their rule count even further. Service ExampleAn appliance services company is planning their Assignment Manager implementation based on the following data:
Ideally, this company would define no more than 100 assignment rules, which is the lower of the two numbers. However, if this company plans to use additional Assignment Manager features, such as dynamic candidates, scoring, skills, and so on, the company should consider reducing their rule count even further. In summary, when you create assignment rules, identify the logical territories and the people participating in these territories, and then determine how you can best optimize your Assignment Manager deployment. |
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