Siebel Assignment Manager Administration Guide > Assignment Rule Administration >

About the Siebel Assignment Manager Administration Views

Siebel Assignment Manager functionality is administered with two administration screens, Administration - Assignment and Administration - Delegated Assignment.

Administration - Assignment Screen

Assignment administrators (AAs) use the assignment administration views (in the Administration - Assignment screen) to create and administer assignment rules, and perform the following tasks:

  • Create assignment rules
  • Associate assignment rules to appropriate rule groups (or the Default Rule Group)
  • Apply criteria to assignment rules
  • Apply business-defined candidates to assignment rules
Territory List View

Within the Administration - Assignment screen, the Territories link displays the Territory List view, which was originally designed for sales organizations. However, this view functions exactly the same as the Assignment Rules List and Criteria views. The Territory List view allows users to define their sales territories. Some of the assignment options covered in this guide do not appear in the Territory List view.

NOTE:  The Territory List view may eventually be phased out from the Administration - Assignment screen. If your current configuration uses this view, you can migrate to the existing assignment views with no loss of functionality or data. For further information about territory views, create a service request (SR) on My Oracle Support. Alternatively, you can phone Oracle Global Customer Support directly to create a service request or get a status update on your current SR. Support phone numbers are listed on My Oracle Support.

TIP:   The Territory List view has no relationship with the Territory Management screen and views. The data shown for each differs and how the data is used differs.

Administration - Delegated Assignment Screen

Delegated administrators (DAs) use the delegated assignment administration views (in the Administration - Delegated Assignment screen) to inherit and refine assignment rules and perform the following tasks:

  • Inherit assignment rules and further specify assignment rule behavior and candidates.
  • Choose to delegate rule responsibility by creating child rule groups and making rules inheritable to the owners of those child rule groups.
  • DAs lower in the hierarchy can then inherit the refined rules, modify them, or choose to further delegate.

NOTE:  Delegation and inheritance can go many levels deep within a single hierarchy.

In the Administration - Delegated Assignment screen, rule group owners have visibility for their rule groups (and subtrees). AAs also have visibility for rules only in their organizations but have unrestricted access to rule administration within those organizations.

For more information about delegated assignment, see Assignment Rule Administration for Delegated Assignment.

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