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Siebel Assignment Manager Administration Guide > Assignment Rule Administration > About Assignment Criteria > About the Required Field for Assignment CriteriaThis topic is part of About Assignment Criteria. The Required field on an assignment criterion gives you the ability to make certain criteria mandatory for the assignment rule. If candidates meet this criterion, the candidate's score is increased, providing that candidate a better chance of being assigned. You make assignment criteria required or not required by selecting one of the following choices from the picklist in the Required field in the Criteria list for the assignment rule: Always, Never, or When Available. Required Assignment CriteriaA required criterion means that the criterion must be met. For the Compare To Object type criteria, if the object does not have the attribute to satisfy the criterion, the rule fails and none of the candidates from that rule qualify for assignment. For person-based criteria (criteria with either a Compare To Person or a Compare Object to Person comparison method), if the criterion is not met, that person candidate fails and does not qualify for that assignment rule. Therefore, further person-based criteria are not evaluated for that person candidate. For organization-based criteria (criteria with a Compare To Organization or a Compare Object to Organization comparison method), if the criterion is not met, that organization candidate fails and does not qualify for that assignment rule. Therefore, further organization-based criteria are not evaluated for that Organization candidate. For example, an assignment rule can have a required Service Request Severity assignment criterion with a Compare to Object comparison method and a criteria value of 1-Critical. In this case, if the object to be assigned has a service request severity of 1-Critical, the object qualifies for the assignment rule. An object without a service request severity value or one that has a different service request severity value does not qualify for the assignment rule. Required When Available Assignment CriteriaIn some cases, you may want to use Required When Available as the required property on the assignment criterion. Your requirements may dictate that a particular criterion should be applied only if the object or the candidate has the attribute available. If the attribute is available, the criterion must be satisfied and Required When Available should be specified. You can make criteria required when available by selecting When Available from the picklist in the Required field. For example, an assignment rule can have a required when available Service Request Severity assignment criteria with a Compare to Object comparison method and a criteria value of 1-Critical. In this case, if the object assigned has a service request severity of 1-Critical, the object qualifies for the assignment rule. An object that has a lower service request severity value does not qualify for the assignment rule. However, an object without a service request severity value qualifies for the assignment rule (because the criteria value is NULL, or not available). NOTE: If an assignment criterion uses a Compare Object to Person or a Compare Object to Organization comparison method, and has Required set to When Available, but the attribute value does not exist on a person or organization, this criterion fails. This behavior is different than when the Compare to Object comparison method is used, in which case the criterion would pass. Nonrequired Assignment CriteriaUse nonrequired assignment criteria to further determine a suitable match between candidates and assignment rules. You can make criteria nonrequired by selecting Never from the picklist in the Required field. Use nonrequired criteria that include scores to apply scores to candidates. These scores are added to the total scores of the candidates for this assignment rule if they pass the criteria. By using nonrequired criteria with scores, you can add a higher score to candidates that satisfy this criteria, while keeping candidates that do not satisfy the criteria.
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