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Siebel Business Process Framework: Workflow Guide > Overview of Siebel Workflow > General Workflow Principles > About Siebel WorkflowSiebel Workflow is a customizable business application that allows you to define, manage, and enforce your business processes, thereby creating process automation within Oracle's Siebel applications. Siebel Workflow orchestrates the various Siebel process automation technologies. A Siebel Workflow Process graphically sequences a series of automation steps that support a business process, and it specifies inputs and outputs for individual steps and for the workflow process as a whole. Challenges you can address when using Siebel Workflow to manage a business process in your organization include:
Business Requirements That Can Be Addressed With Workflow ManagementIn theory, businesses are managed according to policies and procedures that allow efficiency, quality service, adherence to contractual agreements, and profitability. Business processes that these policies enforce include:
In practice, the benefits of policies often are not realized because policies are not consistently enforced. This condition can exist due to the large number of business processes in the business environment or the dynamic nature of the information being monitored. The management of important events is central to the enforcement of business workflow. Workflow Management is the timely management of an event to allow proper handling. For example, a service department has procedures for managing an open service request or making sure a measurable response time is met. A workflow process can increase the visibility of these processes within an organization and check that they are correctly handled. A service department has sets of defined rules that match their policies:
A sales department also has rules to enforce required business practices:
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