Siebel Business Rules Administration Guide > Troubleshooting Siebel Business Rules >

About Technical Support for Rules

You receive Haley authoring and runtime software as part of Oracle's Siebel Tools installation. Besides creating and deploying HaleyAuthority rules for Siebel objects, you can also use HaleyAuthority to create and deploy rules for other applications.

Oracle Corporation provides technical support for HaleyAuthority rules that are intended for use with Siebel objects and applications as described in this document. Oracle Corporation provides technical support only for scenarios that observe the following guidelines on the HaleyAuthority knowledge base in which rule statements for Siebel objects are written:

• The HaleyAuthority knowledge base does not reside in the Siebel runtime database or in the Siebel Master Repository database.
• The HaleyAuthority knowledge base contains no custom concepts other than concepts that Siebel Object Importer creates.
• The HaleyAuthority knowledge base contains no custom relations or phrasings among concepts other than relations and phrasings that Siebel Object Importer creates.
• No concepts, relations, or phrasings that Siebel Object Importer creates are deleted from the HaleyAuthority knowledge base.

As with other aspects of Siebel applications, implementation assistance is available through Professional Services.