Siebel Connector for Oracle Applications > User Procedures > Working with Orders >
Updating an Order
You can update an existing order using a Siebel application such as Sales. NOTE: You can submit an order only once.
To update an existing order in Siebel Applications and send it to Oracle Applications
- Using a Siebel application (for example, Call Center), click the Sales Orders tab.
- Select All Sales Orders in the pull down box.
- Click on the Sales Order tab.
- Select an existing order.
- Click Edit and enter changes to the order.
- Click Save to save your changes.
- Click on the Back Office tab for Oracle Applications to display more information.
- Click New and enter changes to the Line Item details.
- Click Save to save your changes.
- Click the Update Back Office button to send the new order information to the Oracle back office application.
After the order is sent to Oracle, it cannot be updated through a user interface (UI) in a Siebel Application.
- At any point, if you want to check the status of the order in the back office, click Get Status.
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