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Technical Documentation on the Oracle Technology Network

The following books are on the Siebel Bookshelf, available on Oracle Technology Network (OTN). Refer to them when using SDQ:

• Using Siebel Tools for information about how to modify standard Siebel CRM objects and create new objects to meet your organization's business requirements.
• Siebel Fundamentals for general information about merging records.
• Siebel CRM Deployment Documentation Suite, including:
  • Siebel Installation Guide for the operating system you are using for details on how to install SDQ products.
  • Siebel System Administration Guide for details on how to administer, maintain, and configure your Siebel Servers.
  • Configuring Siebel Business Applications for information about configuring Siebel Business Applications using Siebel Tools.
  • Siebel Developer's Reference for detailed descriptions of business components, user properties, and so on.
  • Siebel Deployment Planning Guide to familiarize yourself with the basics of the underlying Siebel application architecture.
  • Siebel System Monitoring and Diagnostics Guide.
  • Going Live with Siebel Business Applications for information about how to migrate customizations from the development environment to the production environment.
  • Siebel Security Guide for information about built-in seed data in the enterprise database, such as employee, position, and organization records.
  • Siebel Performance Tuning Guide for information about tuning and monitoring specific areas of the Siebel Business Applications architecture and infrastructure, such as the object manager infrastructure.
• Siebel Data Model Reference for information about how data used by Siebel Business Applications is stored in a standard third-party relational DBMS such as DB2, Microsoft SQL Server, or Oracle and some of the data integrity constraints validated by Siebel Business Applications.
• Siebel eScript Language Reference for information about writing scripts to extend SDQ functionality.
• Siebel Applications Administration Guide for general information about administering Siebel Business Applications.
• Siebel Database Upgrade Guide or Siebel Database Upgrade Guide for DB2 for z/OS for information about upgrading your installation.
• Siebel System Requirements and Supported Platforms on Oracle Technology Network for a definitive list of system requirements and supported operating systems for a release, including the following:
  • Information on supported third-party products
  • A description of supported upgrade paths
  • Lists of product and feature limitations; either unavailable in the release or in certain operating environments