Siebel Field Service Guide > Preventive Maintenance > PM Plans and Actions >

Service Request Templates

A Service Request Template is used to create service requests whenever a preventive maintenance trigger is activated. An SR Template includes one or more activity templates and holds default values for the following service request fields:

  • Name
  • Description
  • Area
  • Subarea
  • Symptoms
  • Severity
  • Status
  • Substatus
  • Priority
  • Resolution

SR templates apply only to preventive maintenance.

Siebel Field Service Guide Copyright © 2007, Oracle. All rights reserved.