Siebel Field Service Guide > Preventive Maintenance > PM Plans and Actions >

Service Request Templates

A Service Request Template is used to create service requests whenever a preventive maintenance trigger is activated. An SR Template includes one or more activity templates and holds default values for the following service request fields:

• Name
• Description
• Area
• Subarea
• Symptoms
• Severity
• Status
• Substatus
• Priority
• Resolution

SR templates apply only to preventive maintenance.