Siebel Field Service Guide > Setting Up and Using Scheduling > Guidelines for Setting Up Scheduling >

Rules Enforced by the Appointment Booking System

When preparing a list of possible time slots, the ABS enforces the following rules:

• The time slots offered must equal the availability of the personnel for a service region.
• The time slots offered must match the personnel who have the required skills. You can enforce this rule the Use Assignment Manager scheduling parameter.

  NOTE:  Assignment Manager scores do not affect the order or ranking of the time slots returned. They only determine whether an employee is eligible to own a particular activity.

• Time slots must meet other constraints; for example, never have an engineer do more than four installations per day. Other limits on field service activities can meet business or union requirements.
• The ABS can have activities that extend over more than one day.
• Activities that cross between the end of the Optimizer horizon and the beginning of the ABS period are treated as locked by both of these engines.