Siebel Field Service Guide > Setting Up and Using Scheduling >
About Schedules in Siebel Field Service
A schedule describes the hours in a week for which the customer is entitled to receive service. NOTE: Depending on the Siebel application and screen, Schedule means the same as Service Hours or Service Calendar.
Schedules are based on a typical work week. For each schedule, an administrator can also specify holidays and excluded days for which contractually covered service is not offered to a customer.
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