Siebel Field Service Guide > Setting Up and Using Scheduling >

About the Appointment Booking System

A significant portion of a service business is concerned with activities happening in the future, such as installations or preventive maintenance. The Siebel Appointment Booking System (ABS) is designed to automate the process of offering appointments to customers. The ABS operates in real time.

The ABS provides a list of available time slots for future appointments, and then reserves a selected appointment slot. Customers may prefer a shorter time slot, but the window should be large enough that there is a high probability that the engineer can meet a commitment.