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Setting Up Product Scores

Administrators use the Product Scores Administration subview in the Administration - Product screen to define the product scores associated with each of an organization's products. You can include each product in one or more needs analysis view.

To associate questions and scores with products

1. Navigate to the Administration - Product screen > Products view.
2. In the Products list, drill down on the product for which you want to define questions and scores.

   NOTE:  If the product does not exist, add it. For more information about adding products, see Product Administration Guide.

3. Click the More Info view tab.
4. On the More Info link bar, click the Product Scores view link.

   The Product Scores list displays the questions and corresponding answers that are currently associated with a selected product.

5. In the Product Scores list, add a record and complete the necessary fields.

   Some fields are described in the following table.

   Field	Description
   Answer	The answer given by the customer. For each possible answer the customer can give, you can assign a score.
   Question	The asked question.
   Score	The score associated with the answer. You assign this value according to the importance you attach to the customer's response.
   Script Name	The script used for this question. You are not limited to a single script for a product; you can use any number of the scripts listed.

NOTE:  During a needs analysis session, if the sum of the product scores appears incorrect after you click the Recommend button to select a product, check for duplicate product score questions.

To correct a script problem with a product score

1. Navigate to the Administration - Product screen > Products view.
2. In the Products list, drill down on the product with the script to correct.
3. Click the Product Scores view link.

   The Product Score displays the questions and corresponding answers that are currently associated with the selected product.

4. Edit the Score list.

   For example, if the same question-and-answer pair appears more than one time, delete the extra question and answer.