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Siebel Fundamentals > Common Record Tasks > Merging Duplicate RecordsYou may sometimes find that two or more records contain the same information and that to keep the database accurate, the records must be merged into one. The Merge Records command allows you to merge a number of records into one. If other records are associated with the records you merge, those records, with the exception of duplicates, are associated with the surviving record; any duplicate associated records are deleted. You can merge only records for which you are the owner or for which you are designated as the primary person. Depending on your access privileges and your configuration, the merge functionality might not be available to you. CAUTION: When merging records you must decide which record will survive, and which record will be the source record. Source record field values will not exist after you merge records. Only values in the surviving record's fields will remain after merging records. For example, if you are merging two contact records, and the source record contains a value in the Job Title field, but the surviving record does not, after the merge there will be no value in the Job Title field. The source record field value for Job Title is overwritten by the value in the Job Title field in the surviving record, even when the value is NULL.
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