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About Configuring Language Support for Browser Platforms

A browser platform includes the following:

  • Web browser
  • Java runtime environment used by the Web browser (plug-in)
  • Operating system where the Web browser runs

For a list of supported Web browsers, operating systems, and other client environment requirements, see Siebel System Requirements and Supported Platforms on Siebel SupportWeb. See also the browser configuration chapter in Siebel System Administration Guide.

Current Web browser platform default configurations are not installed with all fonts and other resources necessary to display all Unicode characters outside the default non-Unicode code page. Some manual setup may be required in order to view all characters correctly in Web pages, including Siebel Web Client screens. More recent versions of operating systems, browsers, and Java runtime environments require less setup than earlier versions.

If characters from some languages appear as hollow or solid boxes, it may be due to lack of language setup in the browser. Box characters always indicate a problem at the user interface level. Question marks appear when Unicode characters are mishandled on the server or in third-party applications. They can also be due to the character set having been incorrectly configured in the database.

Vendor documentation and support should be definitive on these issues, but the list below provides a starting point for resolving issues. Web browsers display text in several contexts, including:

  • HTML body text (most text in Siebel client screens)
  • HTML field input (all text input in Siebel client screens)
  • ToolTips
  • Message boxes (alerts)
  • Java applets (used in messages, toolbars, popup calculators, and calendars)

This topic contains the following subtopics:

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