This chapter describes how to use some important features in your Siebel Service Handheld application. The following topics are covered in this chapter:

• Scenario for Using Siebel Service Handheld
• About Siebel Store-and-Forward Messaging
• About Asynchronous Query in Siebel Service Handheld
• Preparing for the Day Using Siebel Service Handheld
• Preparing for a Visit with Siebel Service Handheld
• Performing the Job with Siebel Service Handheld
• Working with Non-Serialized Parts in Siebel Service Handheld
• Process of Working with Serialized Assets in Siebel Service Handheld
• Closing Out the Visit with Siebel Service Handheld
• Performing Miscellaneous Tasks with Siebel Service Handheld