Siebel Healthcare Guide > Members > Example of Using the Command Center for Common Member Services >
PCP Requests
The Command Center on the Members Summary view provides a convenient way to retrieve primary care provider (PCP) history and update Siebel Healthcare with any changes. To check the PCP change history
- Navigate to the Members screen.
- In the Members list, drill down on the last name of the member.
- Click the Summary view tab.
- In the Command Center form, in the Area field drop-down list, select PCP Requests.
- In the Action field drop-down list, select Show History.
- Click Go.
The Change PCP History dialog box appears.
To change the PCP
- Navigate to the Members screen.
- In the Members list, drill down on the last name of the member.
- Click the Summary view tab.
- In the Command Center form, in the Area field drop-down list, select PCP Requests.
- In the Action field drop-down list, Change PCP.
- Click Go.
The application navigates to the Members Benefits view.
- In the Benefits list, select the policy for which to change the PCP.
- Click Change PCP.
The Service Member Services > Change PCP view appears.
- In the Service Request Change PCP view:
- Pick a reason code
- Select a new PCP
- Select a new primary network
- (Optional) Use the Provider Locator functionality to select a new PCP:
- Click Provider Search button
- In the Provider Locator view, enter appropriate search criteria and click Go
- In the list of providers returned, drill into the a provider name for more details
- On the Provider Details view, click Select this Provider to continue with the Service Request
- Alternatively, click Restart Search to perform search again using a new criteria
- (Optional) To alert old/new provider and member on PCP change:
- Click Email Update
- Select the appropriate party to whom you wish to send an email
- (Optional) Make modifications to the content
- Click Send to send the email
- Click Submit to submit the service request for fulfillment.
NOTE: The fulfillment process can be implemented using Assignment Manager or Siebel business services.
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