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Implementing Siebel Business Applications on DB2 UDB for z/OS > Customizing a Development Environment > Application Customization Using Assignment and Workflow RulesYou can customize applications using Siebel Assignment Manager and Siebel Workflow, as well as by using Siebel Tools. You can use Siebel Assignment Manager to create business rules that automatically assign entities, such as opportunities, service requests, or activities, to the most qualified individuals. For more information, see Siebel Assignment Manager Administration Guide. Siebel Workflow provides a graphical interface for designing and implementing business processes and user interactions. Workflow processes define the steps to automate business processes, such as sending email. Workflow policies trigger processes when they detect certain conditions, for example, an opportunity being assigned. For more information, see Siebel Business Process Framework: Workflow Guide. To activate rules—whether they are assignment or workflow—you must run the following Siebel Server components:
For information on activating rules, see Developing and Deploying Siebel Business Applications. |
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