Configuration Guide for Siebel Offline Client for Life Sciences > Overview of the Offline Client for Life Sciences > Overview of Client Data Synchronization >

About Synchronization Failure

Synchronization between the Offline Client for Life Sciences and the Siebel CRM Server can fail for a number of different client-side and server-side reasons.

Synchronization Failure Due to Client Issues

The synchronization process can fail for the following client-side reasons, where everything on the server-side is ok:

• There is a VPN failure.
  • If there is a VPN failure during the synchronization process, then the Sync application logs an Unknown Error and failure message.

    NOTE:  If anything fails during a Full Download, then everything fails. If an attachment download or some part of an attachment during a download fails, then it is ignored and the synchronization download process continues with the next object.

  • If there is a VPN failure when the Sync application is in idle mode, then network connectivity registers as offline.
• There is a system-forced shut down during the synchronization process.

  In this case, the synchronization process is abandoned during an incomplete state. When the Sync application is restarted, it attempts to start a new synchronization process and that new process behaves in the usual way.

• Connection to the server fails during the synchronization process.

  In this case, the Sync application logs an Unknown Error and failure message.

Synchronization Failure Due to Server Issues

The synchronization process can fail for the following server-side reasons, where everything on the client-side is ok.   

• The Siebel CRM Server shuts down.

  If the server shuts down during the synchronization process, then the Sync application logs an Unknown Error and failure message.

• The Siebel CRM Web service has not been published.

  If the Web service has not been published, then the Sync application receives an error from the server saying the Web service does not exist and logs a failure message.

• The computer fails.

  If the computer fails during the synchronization process, then the Sync application logs an Unknown Error and failure message.