Siebel Order Management Guide > Working with Sales Orders >

Checking the Status of Order Shipments

After an order has been submitted, an end user can monitor it by checking the status of order shipments. The end user makes sure the order is being handled appropriately and also can provide customers with information about order status and delivery.

You must have a back-office system that tracks the shipping of your products, and you must integrate that back-office system with the Siebel Business Application to allow end user to see the shipping status of products.

To check order shipments

1. Navigate to the applicable order.
2. Click the Shipments view tab.

   The Shipment list and the forms under it provide current details about the shipment of the order. The read-only Back Office Error Text field may contain notices from the back-office about order errors, such as out-of-stock products or discontinued products.

   The Back Office Error Text field is also available at the Order Header level and in the Order Entry Form applets.