Siebel Order Management Guide > Overview of Order Management >

About Order Management

Siebel Order Management allows employees such as salespeople and call center agents to create and manage quotes and orders through their entire life cycle. Siebel Order Management can be tightly integrated with back-office systems, allowing users to perform tasks such as checking credit and confirming availability, as well as monitoring the fulfillment process.

Asset-based ordering allows quotes and orders to be created based on a customer's existing assets. Asset-based ordering is particularly useful in supporting companies whose product offerings include complex service products, such as phone services and equipment.

Siebel Order Management allows employees to:

• Create quotes and orders for new products and services
• Create quotes and orders to modify existing products and services
• Modify in-process orders that have been submitted for fulfillment
• Generate order information for submission to back office billing and fulfillment systems