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About Promotion Component Commitment Check

The promotion component commitment check detects and alerts users automatically to any commitment violations that occur when disconnecting a committed component. For example, a message may notify the user that the disconnection violates a customer commitment to either keep the product for a specified period or pay a penalty fee. The user can determine whether to proceed or to cancel the disconnection.

Scenario for Deleting a Promotion Containing a Committed Component

This scenario gives one example of how promotion component commitment check might be used. You might use this feature differently, depending on your business model.

A product administrator defines a promotion, Millennium Max 500 Package, which has a required component, Wireless Service, with an aggregate relationship based on GSM Phone Product Line. To enforce the commitment, the administrator checks the following fields:

• Agreement in the Promotion header
• Commitment field in the Promotion Component applet for Wireless Service

A subscriber to promotion Millennium Max 500 Package is not satisfied with the usage charges and calls into the call center to request to be disconnected from Wireless Service. The call is routed to the customer service representative (CSR), who sees the account information in a screen-pop. The CSR identifies Wireless Service and clicks Disconnect.

The Disconnect Process verifies that the component is associated with a promotion and that the promotion and the asset both trigger a promotion violation. Disconnecting the component triggers an alert to the customer, warning of the penalty for early disconnection. If the customer accepts the penalty, then the promotion and the component are disconnected. This action is similar to accepting the penalty after verifying a document with a delete action code on a committed component.

When disconnecting promotion components, the commitment violations are detected out-of-the-box. This behavior can be turned off by setting the process property Enable Component Commitment Check to any value other than Y in the ISS Promotion Disconnect Integration SubProcess workflow.