Siebel Order Management Guide > Creating a Quote or Sales Order > Defining Product Promotion Actions >

Defining Promotion Disconnections

Product administrators can disconnect all component assets from a promotion, regardless of account, which are included in a promotion instance. The use of Disconnect Actions is a special case. When upgrading from one promotion to another, if the target promotion also requires the same product instance, then the resulting action code for the product instance is always Update, regardless of what the Disconnect Action has been defined for the product instance in the original promotion. This is the case for both Components and Aggregate.

The business logic behind this is that if the product instance is present for both the original promotion and the target promotion, then the same product instance must be transferred from the original promotion to the target promotion, instead of disconnecting it and adding a brand new product.

Scenario for Defining Promotion Disconnect Actions

This scenario gives one example of how promotion disconnections might be used. You might use this function differently, depending on your business model. A product administrator defines promotion Millennium Max 500 Package. In the Products tab (in both the Components and Aggregate views), the product administrator can choose one of two Disconnect Action options per component.

• Disconnect: When Disconnect is specified in the Disconnect Action field, the instances associated with the relationship are disconnected when the promotion is disconnected. This action is useful for products or services that the client receives as a benefit of accepting a promotion. For example, when a customer signs up for a two-year contract, the customer may get 100 free SMS messages per month. If the promotion is disconnected, then the benefit of 100 free SMS messages must also be removed.
• Modify: When Modify is specified in the Disconnect Action field, the instances associated with the relationship are updated and the promotion association is nullified.

NOTE:  Promotions can be disconnected through the disconnect process or the upgrade process.

To define promotion disconnections

1. Navigate to Administration - Product, Product Promotions, and then the Products view.
2. Select the Product Name.
3. In the Action field, change the option from Modify to Disconnect.