Siebel Order Management Guide > Setting Up Product Recommendations >

Configuring Recommendation and Scoring Logic

You can modify the PSP procedure used for product recommendations to call custom recommendation and scoring logic. For example:

• The first step of the PSP procedure gets a list of recommended products. You can modify it to call any business service or workflow to generate this product list.
• The last step of the PSP procedure scores the recommended products to determine their order on the Messages list. You can modify it to call any business service or workflow to score the products.

To avoid degradation of performance, make sure that any custom or external logic executes with acceptable (very low) latency.

Use the Siebel Web Services invocation framework to call external real-time marketing functionality.

For more information about the PSP procedure used for product recommendations, see Product Recommendation Get Recommended Products.