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Troubleshooting Problems That Occur During Synchronization

This topic describes how to troubleshoot problems that occur during synchronization. For more information, see How Siebel CRM Desktop Handles Errors During Synchronization.

Resolving an Exceeded Row Size Problem

During the initial synchronization the user might encounter an error that is similar to the following:

There were more rows than could be returned. Please refine your query to bring back fewer rows.

Siebel CRM Desktop returns this message because the number of records that the synchronization query attempts to return is larger than the allowable maximum.

To resolve an exceeded row size problem

1. With administrator privileges, log in to a Siebel client that is connected to the Siebel Server.
2. Navigate to the Administration - Server Configuration screen, and then the Servers view.
3. In the Components tab, choose EAI Object Manager.
4. Change the value for the DSFetchSize parameter.

   The value you set for the DSFetchSize parameter depends on implementation and performance requirements that are specific to your deployment.

5. Notify the Siebel CRM Desktop users to synchronize data.
6. If the problem persists, then create a service request (SR) on My Oracle Support.

   Alternatively, you can phone Oracle Global Customer Support directly to create a service request or get a status update on your current SR. Support phone numbers are listed on My Oracle Support.