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Siebel CRM Desktop for Microsoft Outlook Administration Guide > Customizing Siebel CRM Desktop > Customizing the Siebel CRM Desktop Application > Customizing the Email Address of the Support TeamThe package_res.xml file defines various resources for the customization package. In this file, you can specify the email address of the support team to which the user sends feedback. To customize the email address of the support team
If you specify the email address in the support_email variable, and if the user clicks Send Feedback on the Feedback tab in the Options dialog box, then Siebel CRM Desktop does the following work:
If the user clicks the Send Feedback button on the Feedback tab in the Options dialog box, and if the email address is not specified, then Siebel CRM Desktop opens the email without an email address in the To line. A support email address is not specified in the predefined Siebel CRM Desktop product. |
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