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Customizing the Email Address of the Support Team

The package_res.xml file defines various resources for the customization package. In this file, you can specify the email address of the support team to which the user sends feedback.

To customize the email address of the support team

1. Use an XML editor to open the package_res.xml file.
2. Modify the following code of:

   <!-- Feedback page -->

   <str key="support_email">email_address</str>

   where:

   • email_address is the email address to which Siebel CRM Desktop sends requests for support

     For example:

   <str key="support_email">support@your_company.com</str>

If you specify the email address in the support_email variable, and if the user clicks Send Feedback on the Feedback tab in the Options dialog box, then Siebel CRM Desktop does the following work:

• Opens a new email message.
• Automatically enters the value that you specify in the support_email variable. It enters this information in the To line of this email message.

If the user clicks the Send Feedback button on the Feedback tab in the Options dialog box, and if the email address is not specified, then Siebel CRM Desktop opens the email without an email address in the To line. A support email address is not specified in the predefined Siebel CRM Desktop product.