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Setting Optimal Action Interval for Workflow Monitor Agent and Workflow Action Agent

For each Workflow Monitor Agent or Workflow Action Agent component, you can set the Action Interval parameter, which determines when actions for a given policy are re-executed on a given base table row. This setting limits the number of times actions are executed if a row keeps going in and out of a matching condition.

You set the Action Interval parameter for Workflow Monitor Agent (rather than Workflow Action Agent) if you have set the parameter Use Action Agent to TRUE for Workflow Monitor Agent. Use Action Agent is FALSE by default.

For example, if a service request severity is set to critical and triggers a policy, you do not want to re-execute the policy action if it is changed and has been reset to critical during this interval.