Siebel Remote and Replication Manager Administration Guide > About Siebel Remote > Local Database Creation and Synchronization >

Automatic Synchronization with Store and Forward Messaging

You can configure a remote client to use Store and Forward Messaging to provide a channel to push information to and automatically receive information from the local database rather than waiting for the user to manually synchronize the local database. This functionality is useful for field service professionals who receive dispatched activity updates throughout a work day. For more information, see Siebel Store-and-Forward Messaging Guide for Mobile Web Client.

How Siebel Remote Handles New Information

If new information originates in the remote client, and if Store and Forward Messaging is enabled for this remote client, then Siebel Remote uses it to automatically send local database transactions to the server database.

If new information originates on the Siebel Server, then Siebel Remote handles the information according to the following items:

• Store and Forward Messaging is enabled for a business object. The Action business object is the only business object that Siebel Remote preconfigures to support Store and Forward Messaging. By default, Siebel Remote delivers information from other business objects as determined by the usual routing rules. You can configure more business objects to use Store and Forward Messaging. For more information, see Siebel Store-and-Forward Messaging Guide for Mobile Web Client.

  If the delivery that uses Store and Forward Messaging does not complete in the configured timeout period, then Siebel Remote delivers this delayed message. Siebel Remote applies the change to the local database only one time regardless of which delivery method succeeds first.

• Store and Forward Messaging is enabled for a field. New information exists in a field that uses Store and Forward Messaging. If a field does not use Store and Forward Messaging, then Siebel Remote uses the usual routing rules to deliver the information.

How Siebel Remote Handles Large Attachments

You can set the threshold that Store and Forward Messaging uses for a large file attachment. If you set a threshold, then Siebel Remote uses Store and Forward Messaging to deliver a large attachment that originates on the remote client. Siebel Remote delivers this attachment only during synchronization. For a transaction that originates on the Siebel Server, synchronization delivers all attachments regardless of attachment size.