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Viewing Categorized Data (The User's Experience)

You can configure a catalog to display in Siebel employee applications and in selected customer and partner applications, such as Siebel Sales and Siebel Partner Portal, as default functionality.

In an employee application, such as Siebel Call Center, a user can see categorized data controlled by access group membership in the Info Center and Info Center Explorer screens.

The Info Center Explorer provides a tree interface for navigating all the catalogs to which the user has access, down to the data item level. Info Center, as compared to Info Center Explorer, shows how categorized data can be presented in Siebel Business Applications using a rich and more open user interface.

To view categorized data in Info Center

1. Navigate to Info Center.

   The Info Center screen appears, showing accessible catalogs and their first-level categories.

2. Click a category link. For example, you might choose Decision Issues.

   The category appears, showing its data items and its first-level subcategories.

3. Click a data item to view it, or drill down on a subcategory link to see its contents.