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Logging in to Your Siebel Application

This topic provides basic instructions for logging in to your Siebel application through these Siebel client types:

• Siebel Developer Web Client
• Siebel Mobile Web Client
• Siebel Web Client

Before logging in, review requirements described in this guide or related documents. Also note the following issues:

• User rights to read and write in Siebel client installation directories are required for running the Siebel Mobile Web Client or Developer Web Client.

  For information on setting user rights, consult the operating system manuals for the version of Microsoft Windows on which the application is installed.

• After the Siebel Database has been installed, users will be unable to use the Siebel application until the license key for a base Siebel application has been entered into the Siebel Database.

  You enter license keys initially by using the Siebel Developer Web Client or Siebel Tools Client. Additional licenses or licenses for optional modules can be entered subsequently using the Siebel Web Client, Siebel Developer Web Client, or Siebel Tools Client.

  NOTE:  You can find license key information for your Siebel Business Applications products at Oracle's license codes site. For details, see http://licensecodes.oracle.com/siebel.html. See also Siebel Applications Administration Guide.

• The user name and password used to log in to Siebel applications must be those of an employee with a valid position and division defined in the Siebel Database. You must log in to the Siebel applications (using the Server database option in the login screen) as the Siebel administrator before anyone else can log in. Log in using the SADMIN user name or using other credentials as defined by your database administrator. Then you or other administrators can set up more users as employees with defined positions and responsibilities and other settings suitable for your access control policies.

  For more information on setting up employees, see Siebel Security Guide.

• The Web browser must be correctly configured to run the Siebel application. High-interactivity and standard-interactivity applications have different requirements. High-interactivity applications can use the client health check feature to verify that requirements have been met.

  For more information on configuring the browser for high interactivity and standard interactivity, see Siebel System Administration Guide. See also Siebel System Requirements and Supported Platforms on Oracle Technology Network.

• Each Siebel high-interactivity application session must be launched in the browser within its own Internet Explorer process. This requirement stems from the way Siebel applications use browser sessions and manage the session cookie.

  Opening a link or shortcut that launches a Siebel application in a new window is not supported, because the new window runs in the same browser process as the original browser window. The application URL can be directly pasted into the address field, or a link or shortcut can be opened in the same browser window—as long as the target window does not share the process with another browser window. If you use browser scripts, it is not supported to launch the application using the window.open method. Using the window.location.href method is allowed, however.

To log in to your Siebel application using the Siebel Developer Web Client

1. Double-click one of the Siebel shortcuts in the program folder, such as Siebel Call Center.
2. Log in using a valid user ID and password.
3. Specify the Server database and click OK.

   NOTE:  The first time you log in to the Server database, you are prompted to enter your site's license key number. You can find license key information for your Siebel Business Applications products at Oracle's license codes site. For details, see http://licensecodes.oracle.com/siebel.html. See also Siebel Applications Administration Guide.

4. Enter your license key number in the dialog box that appears and click OK.

   If you see a warning message dialog box, click OK, and then enter your license key number in the dialog box that appears.

   NOTE:  If you need to access license keys at a later time, such as to enter additional license keys, you can do so from the License Keys view. To access this view, navigate to Administration - Application, then License Keys.

To log in to your Siebel application using the Siebel Mobile Web Client

1. Double-click one of the Siebel shortcuts in the program folder, such as Siebel Call Center.
2. Log in using a valid user ID and password.
3. Specify the Local database and click OK.

   NOTE:  When logging in to a local database for the first time, users are automatically prompted to connect to the Siebel Server and download the local database. Users must attempt this only after a local database has been extracted for them.

   For more information on Siebel Remote and extracting local databases, see Siebel Remote and Replication Manager Administration Guide.

To log in to your Siebel application using the Siebel Web Client

1. Open your Web browser.
2. Go to the URL for your Siebel application.
3. Log in using a valid user ID and password.

   The Siebel application you are connecting to is already configured to work with a specific database. You do not need to specify a database to connect to.