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Troubleshooting SWSE Installation

This topic provides suggestions for troubleshooting problems you may encounter when installing and configuring the SWSE.

  • Problem: After installation, when launching the Siebel Web Client, a message appears, stating:

    Page Cannot be displayed

    Cause: Any of the following:

    • The Web server instance is down.
    • Virtual directories were not installed or configured properly.
    • The Web server port is incorrectly specified in the eapps.cfg file.
    • Siebel Server components or component groups may not be enabled.

      Solution: Check the following items, in sequence, to resolve the problem:

    • Make sure the Web server instance is running.
    • Refresh the connection between your browser and the Web site.
    • Verify that the Web server port information in the eapps.cfg file is correct.
    • Make sure that the Local Path for the virtual directories is correct and resembles the following:


    • If you are testing a self-created virtual directory, make sure you added the sweiis.dll parameter to your virtual directory. This parameter allows communication with the Siebel Server. For information, see Creating Custom Virtual Directories.
    • Make sure that anonymous users specified in the eapps.cfg file (AnonUserName and AnonPassword parameters) are also defined in the Siebel Database with the correct responsibilities. Otherwise, end users cannot access the home page. See also Requirements for SWSE Installation and Configuration.
    • Make sure that the connect string for the Siebel application is correct. The value resembles the following (where load balancing is not deployed):

    ConnectString = siebel.TCPIP.none.none://SiebelServerHost:2321/EnterpriseServerName/ProductNameObjMgr_language

    • Make sure the necessary Siebel Server components and component groups are enabled.
  • Problem: Your Siebel application hangs, displays a blank page or page not found, or times out.

    Cause: Appropriate parameters are not available within the [defaults] section of the eapps.cfg file for the Siebel Business Applications.

    Solution: Make sure that the [defaults] section of the eapps.cfg file contains valid AnonUserName, AnonPassword, HTTPPort, and HTTPSPort values. Also make sure that SessionTimeout and GuestSessionTimeout have appropriate values. For information about configuring these and other parameters, see Creating the SWSE Logical Profile.

  • Problem: After stopping the IIS Administration service, an error message appears:

    The service did not respond to the start or control request in a timely fashion

    Cause: Stopping the IIS Administration service from Control Panel, Administrative Tools, then Services creates an error.

    Solution: Open a DOS command window and issue the following command to release all resources used by this service, such as inetinfo.exe and dllhost.exe:


    If, after doing this, you still cannot start the Siebel applications, you must restart the machine.

  • Problem: Inability to access the Siebel Web Client. The browser status bar may display errors, such as SWESubmitOnEnter is undefined, and the login page may appear to hang. Or, the Siebel Web Client login page does not display properly; for example, images may be missing.

    Cause: The IWAM_machinename and IUSR_machinename user accounts do not have proper permissions to the SWSE_ROOT\public\lang directory.

    Solution: Stop the Web server (for more information, see Requirements for SWSE Installation and Configuration). Make sure that permissions meet the requirements described in Requirements for SWSE Installation and Configuration. Restart the Web server.

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