Siebel SmartScript Administration Guide > Overview of Siebel SmartScript >

Prerequisites for Using SmartScripts

To use Siebel SmartScript effectively, you must fulfill the following prerequisites:

  • You must be familiar with Siebel user interface standards.
  • If you want to use advanced scripting to extend the standard capabilities of Siebel SmartScript, you need proficiency in Siebel VB or Siebel eScript programming and knowledge of your company's Siebel installation. Siebel VB (Visual Basic) and Siebel eScript (a scripting language like JavaScript) can be used with all SmartScript elements.
  • If you want to deploy SmartScripts within a multilingual call center, you need translations for all script elements in each language in which the script runs.
  • If you want to deploy graphically customized SmartScripts, such as SmartScripts that are graphically integrated with existing Web sites, you must have HTML editing and Web site design experience.
Siebel SmartScript Administration Guide Copyright © 2006, Oracle. All rights reserved.