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About the Administration - SmartScript Screens

The Administration - SmartScript screens contains multiple views in which a call center manager, business analyst, or system administrator can construct and maintain scripts.

Siebel SmartScript uses objects that are generically called elements to create the business process flow. The Administration - SmartScript screen contains views used to create and configure all the elements contained in a script, including questions, answers and translations. For more information on working with elements, see Fundamentals of Creating SmartScripts.