In standard Siebel Business Applications, when a user sets the Status field on a service request to Closed, the Sub-Status field is updated to Resolved. The record becomes read-only except for the Status and Sub-Status fields. This behavior is controlled by the specialized business component class CSSBCServiceRequest. To allow fields to be updated after the service request is closed, use the Always Enable Field n user property. You can deactivate and modify values for this user property. You can also create new instances of this user property as needed. For more information, see About Setting Numbered Instances of a User Property. |
