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Authenticating a Sender's Email Address Using Employee Email Address

In this scenario returning the Account Id value would not be useful. Therefore, the user might want to change the Value Fields argument to Id. This would return the row Id of the employee who will have access. You might decide to use the value in the workflow to set the Owner Id field of the service request record.

Before changing any workflow, make sure you are familiar with procedures and guidelines in Siebel Business Process Designer Administration Guide.

Performing the following tasks is one way to customize the workflow to authenticate the inbound email sender's address:

• Changing the Lookup Sender Step to Capture Employee Email Address
• Changing Related Workflows and Subprocesses