This chapter covers how to set up Siebel Email Response workflows. It includes the following topics:

• About Processing Email with Workflow Manager
• Process of Setting Up Email Response Workflows
• Using Siebel Email Response Workflow Processes
• Determining Siebel Email Response Process Properties
• Modifying Frequently Used Siebel Email Response Process Properties
• Using Preconfigured Siebel Email Response Workflow Processes
• Using the eMail Response - Process Message Workflow
• Using the eMail Response - Process Service Request Workflow
• Invoking the eMail Response - Response Workflow
• Invoking the eMail Response - Client Send Mail Workflow