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Downloading Siebel Analytics Results in Non-UNICODE Format

Siebel Analytics provides options for downloading results that appear in Siebel Answers as options for the Download link. The Download link can also appear with a request in a dashboard.

By default, the Download Data option downloads results in a UNICODE, tab-separated text file. For organizations that require a non-UNICODE, comma-separated file for use with certain applications, you can override behavior of the Download Data option or add another download option by modifying the message kmsgEVCDownloadLinks in the XML messages file viewscontrolmessages.xml.

If you change the behavior of the Download Data option or add a new option that retrieves comma-separated data, the Windows registry or instanceconfig.xml entry described in this section is used to determine the character set to use. You can view supported character sets by examining the message file charactersetdefinitions.xml located in the SiebelAnalyticsData\Web\Config directory.

For example, adding the following XML code to the message kmsgEVCDownloadLinks in the file viewscontrolmessages.xml file adds the option Download CSV to the Download link:

          <a class="NQWMenuItem" name="SectionElements"
href="javascript:void(null);" onclick="NQWClearActiveMenu();
Download('@{command}&amp;Format=csv&amp;Extension=.csv')">Download CSV</a>

The Download CSV option will download a comma-separated file that uses the following entry to determine the character set.

For information about working in the Windows registry or the configuration file instanceconfig.xml, see Making Siebel Analytics Web Configuration Changes.

• Windows registry example:

  HKEY_LOCAL_MACHINE\SOFTWARE\Siebel Systems, Inc.\Siebel Analytics\Web\7.7

  CSVCharset     us-ascii

• instanceconfig.xml example:

  <CSVCharset>us-ascii</CSVCharset>

For information about making changes to the XML messages files, see Customizing the Siebel Analytics Web User Interface Using XML Message Files.