This chapter provides information about standard Siebel Automotive functionality for preventive maintenance. Your company's application configuration and business processes may differ from the procedures or business scenarios presented in the following sections.

Application administrators and end users, including service and support center representatives, will manage preventive maintenance procedures frequently in Siebel Automotive.

The preventive maintenance engine can automatically generate service requests and activities based on triggers set up for mileage, time intervals, or threshold events.

NOTE:  This chapter is an introduction to preventive maintenance for Siebel Automotive. For more information on preventive maintenance and the preventive maintenance engine, see Siebel Field Service Guide.

This section consists of the following topics:

• Scenarios for Working with Automotive Preventive Maintenance
• Process of Setting Up Preventive Maintenance
• Setting a Trigger for a PM Plan
• Associating a PM Plan with a Product
• Associating a PM Plan with Vehicles
• Process of Using Automotive for Preventive Maintenance
• Viewing PM History for a Vehicle
• Working with PM Plans for a Vehicle