This section provides information about standard Siebel Automotive functionality for service request management. Your company's application configuration and business processes may differ from the procedures or business scenarios presented in the following sections.

In Siebel Automotive, application administrators and end users can use the concepts and procedures in this chapter to manage service requests in their daily job roles.

This section consists of the following topics:

• Service Requests Defined
• About Service Request Channels
• Scenario for Working with Automotive Service Request
• Process of Working with Service Requests
• Assigning the Service Request
• Providing Details of Services to Be Performed
• Researching and Resolving a Service Request