This guide provides information necessary to deploy Siebel eCollaboration as a feature in your Siebel eBusiness Applications environment. This book will be useful primarily to people whose title or job description matches one of the following:
Call Center Administrators |
Persons responsible for setting up and maintaining a call center. Duties include designing and managing elements such as communications integration, SmartScripts, and message broadcasts. |
Communications Administrators |
Persons responsible for setting up and maintaining communications integrations such as those supported by Siebel Communications Server, including creating communications configurations and communications profiles. |
Siebel Application Administrators |
Persons responsible for planning, setting up, and maintaining Siebel applications. |
Siebel Application Developers |
Persons who plan, implement, and configure Siebel applications. |
Siebel System Administrators |
Persons responsible for the whole system, including installing, maintaining, and upgrading Siebel applications. |
Database Administrators |
Persons who administer the database system, including data loading; system monitoring, backup, and recovery; space allocation and sizing; and user account management. |
Technical users of this guide should possess skills in application development or server configuration. Expertise in collaborative communications systems would be a useful asset.
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