Bookshelf Home | Contents | Index | PDF |
Siebel Communications Server Administration Guide > Advanced Communications Configuration > Using Business Services with Communications Server > About Using Business Services with Events and CommandsThis section describes scenarios for integrating business services with communications event and commands. These scenarios are applicable to a contact center using Siebel CTI and related modules, Siebel Email Response, and Siebel Universal Queuing. These scenarios are described:
|
Siebel Communications Server Administration Guide |