Siebel Communications Server Administration Guide > Configuring Communications Drivers and Profiles > About Communications Drivers and Profiles >

Inbound and Outbound Drivers

Each driver record in the Communications Drivers and Profiles view is indicated to support, or not support, inbound or outbound communications.

• CTI drivers, such as that for Siebel CTI Connect (using Intel NetMerge), are for both inbound and outbound communications. They also support agent interactivity within the Siebel application.
• The user-interactive driver for email supports agent interactivity within the Siebel application. It does not directly support either inbound or outbound communications.
• The Push Keep Alive driver is an interactive driver that provides a service for agent communications sessions. It does not directly support either inbound or outbound communications.
• Communications drivers for email or fax, such as Internet SMTP/POP3 Server, support both inbound and outbound communications. Inbound functionality for such a driver is applicable only to Siebel Email Response.
• Drivers for SMS wireless messaging (for Siebel Wireless Messaging) support outbound communications (Wireless Messaging 1-Way driver) or both inbound and outbound communications (Wireless Messaging 2-Way driver).
• Drivers for paging and FTP support outbound communications only.

For more information about interactive drivers, see Interactive Drivers.

NOTE:  The Inbound and Outbound fields are for informational purposes. Do not modify the values for these fields for the drivers provided by Siebel Systems.