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Configuring the Send Commands in the File Menu


This section describes configuring commands in the File menu for sending email, fax, page, or wireless messages.

This section describes how the Send commands in the File application-level menu are configured. These commands are used for sending email, fax, page, or wireless messages.

End User Requirements for Using Send Commands

End users must have communications profiles available to choose from, if they are sending email or fax messages. End users should also have communications templates defined. For more information about end user operations, see:

For more information about drivers and profiles, see:

Send Menu Commands Defined in Siebel Tools

The name and position of the Send commands in the File menu are determined by the properties of their corresponding menu item definitions in Siebel Tools.

These menu items invoke Siebel Tools commands that in turn invoke the SendCommunication method of the Communications Client business service—each with a different setting for the method argument CommType.

  • For the Send Email command (File - Send EMail menu item), CommType is set to Email.
  • For the Send Fax command (File - Send Fax menu item), CommType is set to Fax.
  • For the Send Wireless Message command (File - Send Wireless Message menu item), CommType is set to Wireless.
  • For the Send Page command (File - Send Page menu item), CommType is set to Page.

For Send Email, Send Fax, and Send Wireless Message, the SendCommunication method in turn invokes Outbound Communications Manager business service methods.

The Send Page command offers similar functionality to the other Send commands, but uses the Page Manager server component, rather than Communications Server. For more information, see Server Components for Communications Server.

Send Commands in Communications Toolbar

The communications configurations provided by Siebel Systems include commands for choosing communications toolbar buttons for the Send Email, Send Fax, Send Wireless Message, and Send Page commands. These commands invoke the same business service methods mentioned above. They do not, however, affect the Send commands in the File application-level menu.

Siebel Communications Server Administration Guide