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Siebel Communications Server Administration Guide > Configuring User Interface Elements > Configuring Recipient Groups for Requests and Advanced TemplatesThis section describes configuring recipient groups for outbound communication requests and advanced communications templates. A recipient group is a way to specify a group of people you would like to send communications to. Generally, you do not need to configure recipient groups unless existing recipient groups do not meet your needs.
For a detailed description of recipient groups for communication requests and advanced templates, see About Recipient Groups. Outbound communication requests use advanced templates in sending email, fax, or wireless messages in an automated fashion. Communication requests can support high-volume processing and output. Outbound communication requests can be created and submitted directly by a user, or can be created and submitted automatically by Siebel Workflow or other modules, by invoking methods of the Outbound Communications Manager business service. For more information about working with recipient groups when creating advanced templates and requests, see Configuring Communications Templates and Defining Outbound Communication Requests. For more information about Communications Server business services, see Using Business Services with Communications Server and Communications Server Business Services. For more information about Siebel Workflow, see Siebel Business Process Designer Administration Guide. |
Siebel Communications Server Administration Guide |