This appendix provides information about upgrading Siebel implementations from previous releases, particularly version 6.x. It includes the following topics:

• About Upgrading from Version 6.x
• Upgrading Siebel CTI from Version 6.x (and Earlier)
• Upgrading Communications Server from Version 6.x
• Upgrading Send Email/Fax/Page from Version 6.x (and Earlier)
• Using Siebel Scripts from Version 6.x