Configuring Siebel eBusiness Applications > Online Help Development > Customer Applications >

Location of Customer Application Help Files

The location of the help files is determined by the location where you installed your Siebel applications.

Help files are installed in the following location on the server:

<install dir>\public\<install language>\help, where

• install dir is the directory where you installed the Siebel Web Server Extensions
• install language is the language you selected during installation

During the installation process, your Web server is configured so that
<install dir>\public\<install language>\
becomes the root directory for the URL
http://<hostname>/<Siebel application name>

When the Value property of the Url Web Page Item Parameter maps to a URL, that URL is relative to http://<hostname>/<Siebel application name>.

For example, if you are running Siebel eSales on the server siebsrvr, when you request help, the page that will appear is
http://siebsrvr/esales/help/comgeneric.htm. This means that you can put the help files in any directory that can be referenced from
http://<hostname>/<Siebel_application_name>.

For example, assume that in <install dir>\public\<install language>\, you create a directory called customizedhelp and you create a start page for your help system, called myonlinehelp.htm. After that, you configure your Web server so that this directory is exposed to your application users. In this case, you would create a Web Page Item Parameter object definition that points to the URL customizedhelp; the Web Page Item Parameter object properties would be: