Siebel Connector for SAP R/3 Addendum for eConsumer Goods > Consumer Goods >

Deduction Integration

Deductions occur when a customer's payment is less than the invoiced amount. This may happen when customer's take advantage of promotions, return damaged goods, make adjustments for invoicing errors, and so on. SAP transfers the deduction records (both trade promotion related and other deductions) to the Siebel application for resolution. You can then process the deduction using one of the following approaches:

• Create a payment (only for trade promotion related deductions) and then pass it to SAP as a credit memo request.
• Create a chargeback or write off and then pass it to SAP as a debit memo request.
• Create a credit memo (only for non-trade promotion related deductions) and pass it to SAP as a credit memo request.