Siebel Data Quality Administration Guide > Configuring and Using Data Matching > Process of Searching for and Merging Duplicate Records >

Searching for Duplicate Records

Searching for duplicate records involves creating a query to find duplicate records and reviewing the query results. After the query results appear, you click a record to view that record, or click the appropriate Resolution view tab to view the duplicates for that record. For each set of candidates that match the selected record, you specify which record should be retained and request that other records be merged into it.

CAUTION:  You should perform batch deduplication first before trying to resolve duplicate records. For more information about batch deduplication, see Working with Data Cleansing and Data Matching in Real-Time and Batch Modes and for information about performance considerations using batch mode, see Data Quality Performance Considerations.

This task is a step in Process of Searching for and Merging Duplicate Records.

To search for duplicate records

1. From the application-level menu, choose Navigate >Site Map > Administration - Data Quality.
2. Click one of the following view tabs:
   • Duplicate Accounts
   • Duplicate Contacts
   • Duplicate Prospects
3. Click Query, enter your search criteria, and then click Go.

   The search results appear.

You now decide what you want to do with the duplicate records. For more information, see Merging Duplicate Records.