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Deployment Planning Guide > Application-Level Deployment Planning > Session Communications Performance FactorsDepending on your deployment, your agents may be handling phone calls (Siebel CTI), email messages (Siebel Email Response), work items of other communications channels, or a combination of these. Use the following factors to analyze system performance:
Third-Party Product ConsiderationsReview information presented in applicable third-party documentation for any requirements that affect your deployment. For example:
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Deployment Planning Guide |