Overview: Siebel eBusiness Application Integration Volume l > Error Messages and Troubleshooting Tips >

Error Messages for the Siebel Server

Error

Could not find 'Class' named 'Class Name'.

Cause

A process accessed a business service definition, which was not available in either the .srf file or in the database that the process pointed to. This could happen in a script or in a workflow process.

Resolution

• If the business service is created in the repository, make sure that the appropriate projects have been compiled and that the .srf file has been placed in the objects directory of either the client or the server. If the process runs from a server task, you should have the .srf placed in the server objects directory.
• If the business service is created in the client through the business service Administration screens, make sure that both the client and the server use the same database.

Error

The SISNAPI connection was closed by the peer.

Cause

This error could happen in any Siebel Server component such as MQ or Remote Synchronization, due to incorrect installation or a time out condition.

Resolution

1. Check whether this error happens for multiple clients on different machines or for multiple server components. Determine the steps that lead up to the error and determine if a long period of waiting or network interruption coincides with the error.
2. Depending on the likely cause, verify the installation requirements or verify network connectivity and reattempt operation.

Error

Unable to perform Query corresponding to the integration object.

Cause

Possible causes for this error are:

• UI specific script ran on the Siebel Server.
• The Siebel Server did not have the old repository.

Resolution

1. Make sure that the UI specific methods like ActiveBusObject, ActiveBusComp, ActiveApplet, and MsgBox are not in the business service.
2. Make sure that the .srf file is the latest .srf file on both the client and the server.