Siebel Field Service Guide > Agreements >

Workflows for Entitlement Verification

This section explains the Siebel workflows used for entitlement verification. Workflows automate the business processes associated with verifying entitlements.

You can modify these workflows to suit your own business model using Siebel Business Process Designer. For more information, see Siebel Business Process Designer Administration Guide.

NOTE:  Some workflows in the following sections may not be relevant to your application services.

In this section, the workflows are grouped in subsections that correspond to the business processes that they automate. Each subsection describes a workflow process.

This section includes the following subsections:

• Workflow to Verify Entitlements on an Activity
• Workflow to Verify Entitlements on an Order
• Workflow to Verify Entitlements on a Quote
• Workflow to Verify Entitlement on a Service Request
• Workflow to Verify Entitlement with Best Response Time on a Service Request